Thailand eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask while in Thailand
- Back to your card
The short answer
The store's rule: if the eSIM does not work and we cannot fix it, you get a full refund. A working eSIM you no longer want is not refunded, and neither is one your phone cannot install. Ask the store's support while you are in Thailand, with your order page link.
Checked October 2, 2026
What is refunded
A full refund when the eSIM does not work in Thailand and cannot be fixed. The store puts the rule in plain words: “If the eSIM does not work and we cannot fix it, you get a full refund.”
What is not
A working eSIM, whether installed or not; and a phone that is locked or cannot take an eSIM: a working eSIM is not refunded because a phone cannot install it, so check your phone before you buy. Install the eSIM within 30 days of purchase.
How to ask
Write to the store’s support while you are in Thailand, with the link to your order page, or the email address you paid with and the date of payment. The QR code appears on that page right after payment, so keep the link to your order. When the line will not connect, add your phone model and screenshots so the store can attempt a fix first.
Where the money goes
It goes back to the card or method you paid with. Your bank decides when it appears. All purchases follow the store’s own refund policy.
More help
Install your Thailand eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install a Thailand eSIM.
Switch your Thailand eSIM on when you land
After landing in Thailand, switch the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for that line only.
Data roaming on a Thailand eSIM: when you need it
The eSIM runs on a Thai network, and the store says switch data roaming on for the eSIM line only when it does not connect. Where the switch is.
Thailand eSIM not connecting: the checks, in order
Is your eSIM not working in Thailand? Check the line, mobile data and airplane mode, then data roaming, pick the network by hand, and write to support.
Can my phone take an eSIM? Check it before you buy
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model before you buy a Thailand eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com